FAQ

We take great pride in meticulously sourcing our products to ensure the highest quality and authenticity. Our products are carefully curated from a network of trusted artisans, small-scale producers, and renowned suppliers from around the globe. We prioritize ethical sourcing practices and sustainable methods, ensuring that every item you purchase from us not only meets our stringent standards but also supports communities and sustainable business practices.

Handling times typically range from 1-3 business days, and you'll receive an email notification once your order has shipped. If you have any special shipping requirements or questions about your order, our customer service team is always here to help.

Unfortunately, all sales are final. We only accept returns for items damaged in transit.

We accept payments via credit cards, Apple Pay, and Google Pay.

S: New or Unused

• Brand new, no signs of use.

SA: Like New

• Light scratches or stains, primarily due to storage.

A: Very Good

• Few scratches or stains, showing signs of light use.

AB: Fairly Good

• Small, inconspicuous scratches, minor stains, slight fluffing, or color fading.

B: Lightly Used

• Noticeable signs of use, such as scratches, threads, stains, fluffing, and color fading.

BC: Used

• Many noticeable scratches, stains, signs of aging, loss of shape, and partial damage.

C: Heavily Used

• Significant scratches, stains, deterioration, loss of shape, and overall heavy signs of use.

All of our preloved products are 100% authentic and sourced directly from our trusted, reliable vendors.